Internal Sales & Customer Support

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The Diamond can be applied to all areas of a business to provide a structure and a way of thinking that drives a greater focus on the ultimate benefit the company can deliver to their customers. It also provides a platform to align the business, everyone being on the same page.

  • It provides a framework to uncover the important business insights to ensure everyone is on the same page
  • It facilitates conversations to clearly articulate the value that needs to be delivered
  • It encourages a deeper analysis and validation of needs rather than moving to a quick fix
  • It assists with the process of discovery and problem solving
  • It provides a mechanism for consistently checking and validating both the relevance of initiatives as well as the value to the customer
  • It helps to ensure that initiatives are aligned, viable, timely and relevant
  • It helps to ensure all activities are well planned, sequenced and delivered at the appropriate time to the agreed specifications
  • It helps to determine that the right competence is in the right place at the right time

Diamond Assessments® Internal Sales Overview

Internal Sales Survey Example:
Internal Sales Report Example:
Internal Sales Report Behaviours Example:
Internal Sales Actions Example:

Recent Blog

How high performers adapt their sales behaviours to market conditions

Posted by Tony Hall on 23 October 2018
How high performers adapt their sales behaviours to market conditions
A Preview to the Diamond Sales Behavior Benchmark Study We have been assessing B2B sales b...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Relevance Sales Growth Mindset Sales Leadership   0 Comments

The Future of Sales

Posted by Paul Davenport on 16 October 2018
The Future of Sales
The Future of Sales  Salesforce.com recently released an article following extensive ...
Posted in: CRM High Performance Sales Sales performance virtual coach Sales Behaviours Initiatives Sales Growth   0 Comments

Transitioning from great sales person to great sales manager (part 2)

Posted by Ingrid Maynard on 9 October 2018
Transitioning from great sales person to great sales manager (part 2)
In part 1, I looked at why the best sales people don't always make the best sales managers...
Posted in: High Performance Sales Sales Behaviours Sales Framework Customer and Stakeholder Value Sales Relevance Sales Growth Sales Leadership   0 Comments
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