Internal Sales & Customer Support

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The Diamond can be applied to all areas of a business to provide a structure and a way of thinking that drives a greater focus on the ultimate benefit the company can deliver to their customers. It also provides a platform to align the business, everyone being on the same page.

  • It provides a framework to uncover the important business insights to ensure everyone is on the same page
  • It facilitates conversations to clearly articulate the value that needs to be delivered
  • It encourages a deeper analysis and validation of needs rather than moving to a quick fix
  • It assists with the process of discovery and problem solving
  • It provides a mechanism for consistently checking and validating both the relevance of initiatives as well as the value to the customer
  • It helps to ensure that initiatives are aligned, viable, timely and relevant
  • It helps to ensure all activities are well planned, sequenced and delivered at the appropriate time to the agreed specifications
  • It helps to determine that the right competence is in the right place at the right time

Diamond Assessments® Internal Sales Overview

Internal Sales Survey Example:
Internal Sales Report Example:
Internal Sales Report Behaviours Example:
Internal Sales Actions Example:

Recent Blog

Managing your Sales Pipeline - Shifting the focus from Activity to Value

Posted by Ingrid Maynard on 12 June 2018
Managing your Sales Pipeline - Shifting the focus from Activity to Value
CRM's are often a reflection of the way we recognise sales performance - activity.  S...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 6: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 5 June 2018
Part 6: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments
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