Internal Sales & Customer Support

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The Diamond can be applied to all areas of a business to provide a structure and a way of thinking that drives a greater focus on the ultimate benefit the company can deliver to their customers. It also provides a platform to align the business, everyone being on the same page.

  • It provides a framework to uncover the important business insights to ensure everyone is on the same page
  • It facilitates conversations to clearly articulate the value that needs to be delivered
  • It encourages a deeper analysis and validation of needs rather than moving to a quick fix
  • It assists with the process of discovery and problem solving
  • It provides a mechanism for consistently checking and validating both the relevance of initiatives as well as the value to the customer
  • It helps to ensure that initiatives are aligned, viable, timely and relevant
  • It helps to ensure all activities are well planned, sequenced and delivered at the appropriate time to the agreed specifications
  • It helps to determine that the right competence is in the right place at the right time

Diamond Assessments® Internal Sales Overview

Internal Sales Survey Example:
Internal Sales Report Example:
Internal Sales Report Behaviours Example:
Internal Sales Actions Example:

Recent Blog

Part 3: Why do CRM's fail to deliver to the original objectives?

Posted by Tony Hall on 15 August 2018
Part 3: Why do CRM's fail to deliver to the original objectives?
Over the past few months we have spoken with 20 B2B companies that have a CRM in place (from 2...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

How To Be Relevant to Really Busy People

Posted by Paul Davenport on 7 August 2018
How To Be Relevant to Really Busy People
With the world changing at an ever increasing rate, the struggle for us to remain relevant in ...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Where have all the great sales people gone?

Posted by Ingrid Maynard on 31 July 2018
Where have all the great sales people gone?
I'm serious. In organisations across the country, there's a phenomenon that causes...
Posted in: High Performance Sales Sales Behaviours Sales Growth Cadence Mindset Sales Leadership   0 Comments
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