Internal Sales & Customer Support

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The Diamond can be applied to all areas of a business to provide a structure and a way of thinking that drives a greater focus on the ultimate benefit the company can deliver to their customers. It also provides a platform to align the business, everyone being on the same page.

  • It provides a framework to uncover the important business insights to ensure everyone is on the same page
  • It facilitates conversations to clearly articulate the value that needs to be delivered
  • It encourages a deeper analysis and validation of needs rather than moving to a quick fix
  • It assists with the process of discovery and problem solving
  • It provides a mechanism for consistently checking and validating both the relevance of initiatives as well as the value to the customer
  • It helps to ensure that initiatives are aligned, viable, timely and relevant
  • It helps to ensure all activities are well planned, sequenced and delivered at the appropriate time to the agreed specifications
  • It helps to determine that the right competence is in the right place at the right time

Diamond Assessments® Internal Sales Overview

Internal Sales Survey Example:
Internal Sales Report Example:
Internal Sales Report Behaviours Example:
Internal Sales Actions Example:

Recent Blog

Start the New Year with a Review of your CRM

Posted by Paul Davenport on 15 January 2019
Start the New Year with a Review of your CRM
The new year provides many of us with a chance to reflect on the what we have achieved and the...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives   0 Comments

The 7 secret habits of B2B sales high performers - Part 3

Posted by Tony Hall on 25 December 2018
The 7 secret habits of B2B sales high performers - Part 3
Over the many years we have worked with high performing sales people we have always been inter...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives   0 Comments

Important Considerations for CRM

Posted by Paul Davenport on 18 December 2018
Important Considerations for CRM
The Customer Relationship Management (CRM) is usually implemented with the intention to improv...
Posted in: CRM   0 Comments
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