Insightful Conversations Workshop

Interactive workshop conducted with your sales and customer service teams (individually or as a group) provides a simple to follow approach to elevating customer conversations to a new level. The workshop provides the conversation cycle and how to frame-up conversations and ask more insightful questions to uncover broader and deeper insight.

The outcome from this workshop includes:
  • A documented conversation cycle with supporting methodology
  • Specific ways to frame-up customer conversations specifically aligned to the
  • Diamond Insights (insights required to deliver value to customers)
  • Specific examples of open questions also aligned to the Diamond Insights

Recent Blog

Part 3: Why do CRM's fail to deliver to the original objectives?

Posted by Tony Hall on 15 August 2018
Part 3: Why do CRM's fail to deliver to the original objectives?
Over the past few months we have spoken with 20 B2B companies that have a CRM in place (from 2...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

How To Be Relevant to Really Busy People

Posted by Paul Davenport on 7 August 2018
How To Be Relevant to Really Busy People
With the world changing at an ever increasing rate, the struggle for us to remain relevant in ...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Where have all the great sales people gone?

Posted by Ingrid Maynard on 31 July 2018
Where have all the great sales people gone?
I'm serious. In organisations across the country, there's a phenomenon that causes...
Posted in: High Performance Sales Sales Behaviours Sales Growth Cadence Mindset Sales Leadership   0 Comments
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