Insightful Conversations Workshop

Interactive workshop conducted with your sales and customer service teams (individually or as a group) provides a simple to follow approach to elevating customer conversations to a new level. The workshop provides the conversation cycle and how to frame-up conversations and ask more insightful questions to uncover broader and deeper insight.

The outcome from this workshop includes:
  • A documented conversation cycle with supporting methodology
  • Specific ways to frame-up customer conversations specifically aligned to the
  • Diamond Insights (insights required to deliver value to customers)
  • Specific examples of open questions also aligned to the Diamond Insights

Recent Blog

The Future of Sales

Posted by Paul Davenport on 16 October 2018
The Future of Sales
The Future of Sales  Salesforce.com recently released an article following extensive ...
Posted in: CRM High Performance Sales Sales performance virtual coach Sales Behaviours Initiatives Sales Growth   0 Comments

Transitioning from great sales person to great sales manager (part 2)

Posted by Ingrid Maynard on 9 October 2018
Transitioning from great sales person to great sales manager (part 2)
In part 1, I looked at why the best sales people don't always make the best sales managers...
Posted in: High Performance Sales Sales Behaviours Sales Framework Customer and Stakeholder Value Sales Relevance Sales Growth Sales Leadership   0 Comments

Dreamforce 2018 - Beyond19 Highlights

Posted by Tony Hall on 1 October 2018
Dreamforce 2018 - Beyond19 Highlights

My top 3 Dreamforce highlights Dreamforce is an extraordinary event, with 200,000 atten...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Relevance Sales Growth Sales Leadership   0 Comments
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