Insightful Conversations Workshop

Interactive workshop conducted with your sales and customer service teams (individually or as a group) provides a simple to follow approach to elevating customer conversations to a new level. The workshop provides the conversation cycle and how to frame-up conversations and ask more insightful questions to uncover broader and deeper insight.

The outcome from this workshop includes:
  • A documented conversation cycle with supporting methodology
  • Specific ways to frame-up customer conversations specifically aligned to the
  • Diamond Insights (insights required to deliver value to customers)
  • Specific examples of open questions also aligned to the Diamond Insights

Recent Blog

Managing your Sales Pipeline - Shifting the focus from Activity to Value

Posted by Ingrid Maynard on 12 June 2018
Managing your Sales Pipeline - Shifting the focus from Activity to Value
CRM's are often a reflection of the way we recognise sales performance - activity.  S...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 6: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 5 June 2018
Part 6: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments
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Improve your behaviours to improve your team

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