Interactive workshop conducted with sales and customer service teams (individually or as a group) providing a simple to follow approach to handling objections or 'push back'. The workshop provides the participants with a process to deal with objections together with an understanding of the key types of objections regularly encountered.The outcome from this workshop includes:
- A documented objection handling process with supporting methodology
- A documented methodology to identify the type of objection and a type of action required to address the objection or 'push back'
- Specific process to uncover the real issues of the Customer
- Specific ways to handle objections specifically aligned to the Diamond Insights (developing insights required to resolve the customer's issues)