Customer Issues & Price Objections "Push Backs" Workshop

Interactive workshop conducted with sales and customer service teams (individually or as a group) providing a simple to follow approach to handling objections or 'push back'. The workshop provides the participants with a process to deal with objections together with an understanding of the key types of objections regularly encountered.

The outcome from this workshop includes:
  • A documented objection handling process with supporting methodology
  • A documented methodology to identify the type of objection and a type of action required to address the objection or 'push back'
  • Specific process to uncover the real issues of the Customer
  • Specific ways to handle objections specifically aligned to the Diamond Insights (developing insights required to resolve the customer's issues)

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Posted by Tony Hall on 5 February 2019
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