26 June 2018

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CRM - Where does it fit In for Financial Institutions

by Paul Davenport
Everyday there seems to a new company or technology out there claiming to disrupt the financial services industry and it's no different with commercial banking. The non-traditional players have undercut traditional banks with lower costs, better service and a much simpler onboarding proces...

16 May 2018

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How to create a sales culture in a customer service team

by Ingrid Maynard
With so much changing in this environment, and with so many agent attrition, making this shift can seem a nigh impossible task.  The key is to begin a journey with your team. Here are 5 things a Contact Centre Manager can do to shift the culture: Change the context
Accept t...

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Part 3: Why do CRM's fail to deliver to the original objectives?

Posted by Tony Hall on 15 August 2018
Part 3: Why do CRM's fail to deliver to the original objectives?
Over the past few months we have spoken with 20 B2B companies that have a CRM in place (from 2...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

How To Be Relevant to Really Busy People

Posted by Paul Davenport on 7 August 2018
How To Be Relevant to Really Busy People
With the world changing at an ever increasing rate, the struggle for us to remain relevant in ...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Where have all the great sales people gone?

Posted by Ingrid Maynard on 31 July 2018
Where have all the great sales people gone?
I'm serious. In organisations across the country, there's a phenomenon that causes...
Posted in: High Performance Sales Sales Behaviours Sales Growth Cadence Mindset Sales Leadership   0 Comments
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