Part 7: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 19 June 2018
Part 7: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond Assessment. These people support their external sales teams providing customer service and both inbound and outbound sales. We have established that there are 7 key behaviours that drive these hi...
Posted in: High Performance Sales Sales Behaviours Initiatives Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Managing your Sales Pipeline - Shifting the focus from Activity to Value

Posted by Ingrid Maynard on 12 June 2018
Managing your Sales Pipeline - Shifting the focus from Activity to Value
CRM's are often a reflection of the way we recognise sales performance - activity.  So, most CRM's are stage based on the assumption that opportunities are linear and that each stage measures progression towards a sale. What sales managers find though is that even when opportu...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 6: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 5 June 2018
Part 6: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond Assessment. These people support their external sales teams providing customer service and both inbound and outbound sales. We have established that there are 7 key behaviours that drive these hi...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

Improving CRM adoption

Posted by Paul Davenport on 29 May 2018
Improving CRM adoption
A Customer Relationship Management (CRM) is often implemented to improve productivity, boost sales, streamline operations and save money. Research, however, shows that over 40% of the CRM projects fail and only 30% - 40% of CRM projects demonstrate full end user adoption. The primary r...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Growth Cadence Mindset Sales Leadership   0 Comments

Recent Blog

The 7 secret habits of B2B sales high performers - Part 6

Posted by Tony Hall on 19 February 2019
The 7 secret habits of B2B sales high performers - Part 6
Over the many years we have worked with high performing sales people we have always been inter...
Posted in: High Performance Sales Sales Behaviours   0 Comments

Excellence is a Habit

Posted by Paul Davenport on 14 February 2019
Excellence is a Habit
In the world of business and sales we often hear about the high performers being "good wi...
Posted in: High Performance Sales Sales Behaviours   0 Comments

The 7 secret habits of B2B sales high performers - Part 5

Posted by Tony Hall on 5 February 2019
The 7 secret habits of B2B sales high performers - Part 5
Over the many years we have worked with high performing sales people we have always been interest...
Posted in: High Performance Sales Sales Behaviours   0 Comments
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