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Positioning to Get Customer Approval

Posted by Paul Davenport on 9 August 2017
Positioning to Get Customer Approval

When speaking to customer facing staff, an often heard issue is that customers fail to reach a decision to purchase.   Whilst a customer both needs and likes the product or service on offer they simply fail to reach a final decision to buy.

Many assume that it is because the sales person has failed to "ask for the business" however, often there is a deeper issue at play an issue that should be addressed prior to the expected time of purchase.

There are those that simply fail to understand exactly what the customer needs, whilst others go through a thorough exploratory phase with the customer understanding both the customer and personal drivers.

However, when it comes to presenting a solution to address these requirements - the conversations often centre only on the 'benefits' that will be delivered through that "solution".

The high performing sales people, however, understand that identifying of the true "value" to the customer will expedite a favourable decision.

So what do we mean by "Customer Value"?

Customer Value is the 'benefits' to be derived from your products / services less the 'costs' of taking on those products / services. (Value = Benefits - Cost)

The 'cost' of doing business is often more than simply the 'price' quoted.  For example, investment in a new product or service may:

  • Require a change in existing business processes
  • Require additional administration and IT support
  • Impact the reputation of people In the business (if something goes wrong)
  • Impact business cashflow

If these 'costs' are not addressed in the sales process you can be assured that they will often be discussed by the internal stakeholders 'behind closed doors'.

The high performers realise this, address these costs and clearly articulate how the solution they offer delivers true Value to their customer.

Tips from John Buchanan, Beyond 19, Coaching Practicing Lead:

  • One of the keys to any successful result in sport or business is all about the right preparation
  • As Paul outlines in the article, clearly knowing what drives customer value, enables the salesperson to undertake the best possible preparation, giving themselves the best chance of success

Take free our sales assessment and to see how you can improve your sales performance quickly.

Author: Paul Davenport
About: Paul has over 20 years of experience in sales and senior management in large and medium sized businesses in the Banking, Finance and Commercial Data industries. Paul brings sound business acumen and an expertise in leading, coaching and developing high performing sales teams to his clients. Paul has a strong track record in assisting clients to win new business and grow revenues through robust key account management. Paul has an ability to work across a diverse range of sales teams, and effectively engages across the business, from the CEO, Sales Director, Sales People and new starters to ensure sales behaviours are optimised to improve sales performance and maximize outcomes for the business and the individual.
Connect via: LinkedIn
Tags: High Performance Sales Sales Behaviours Initiatives Customer and Stakeholder Value Sales Relevance Mindset

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