Posted by Paul Davenport
on 15 June 2017
We often hear how busy everyone is and we all acknowledge that face to face meetings are the best way to build the relationships and gather deep insights required to close transactions.
However, the problems in arranging the meetings are many and varied:
Clients and Prospects always seem to have 'back to back' meetings.
People receive so many emails they often don't even open your email or when they do open it they fail to respond to your request to meet.
More and more is left to fewer so clients and prospects are often living in the 'here and now' calls are vetted often with the only calls answered being those that directly impact the issues are that are most important to the receiver at that time.
We encounter these issues regularly and ultimately there is no perfect solution as each person reacts differently and their behaviours will be dependent upon the situation at the time.
However, to reduce the impact of these challenges, we have found the high performing sales and customer engagement people typically display the following behaviours:
Ensuring that there is a clear objective for the meeting
Being able to articulate the benefit of the meeting to prospect / client
Future meetings are often locked in at the conclusion of the current interaction whether it me a phone call or a meeting
For 'high potential prospects and clients' a plan for continued future interaction whether they be calls or meetings is developed and agreed. A recurring meeting plan (eg monthly client meeting is then created and locked into the diary schedule.
Planning one to weeks ahead which reduces the incidence of the client / prospect being unavailable.
These suggestions may seem simplistic, however, in our hectic schedules, it is often the basic behaviours that are most often neglected!
Tips from John Buchanan, Beyond 19, Coaching Practicing Lead:
Appointments are simply part of the Game Plan
Know the Game plan first, and then look at how this is delivered through daily, or regular meetings as part of the Set Plays to creating the winning day
Take free our sales asessment and you will not only see how you compare, you will see key areas where you can improve.
Author: Paul Davenport
About: Paul has over 20 years of experience in sales and senior management in large and medium sized businesses in the Banking, Finance and Commercial Data industries. Paul brings sound business acumen and an expertise in leading, coaching and developing high performing sales teams to his clients. Paul has a strong track record in assisting clients to win new business and grow revenues through robust key account management. Paul has an ability to work across a diverse range of sales teams, and effectively engages across the business, from the CEO, Sales Director, Sales People and new starters to ensure sales behaviours are optimised to improve sales performance and maximize outcomes for the business and the individual.