How to create a sales culture in a customer service team

Posted by Ingrid Maynard on 16 May 2018
How to create a sales culture in a customer service team
With so much changing in this environment, and with so many agent attrition, making this shift can seem a nigh impossible task.  The key is to begin a journey with your team. Here are 5 things a Contact Centre Manager can do to shift the culture: Change the context
Accept t...
Posted in: Call Centre High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 4: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 8 May 2018
Part 4: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond Assessment. These people support their external sales teams providing customer service and both inbound and outbound sales. We have established that there are 7 key behaviours that drive these hi...
Posted in: High Performance Sales Sales Behaviours Initiatives Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Taking actions to improve behaviours

Posted by Paul Davenport on 2 May 2018
Taking actions to improve behaviours
It is well known that only a slight improvement in the behaviour of those dealing with customers can change the outcomes to a business, such as increasing revenues. To this end, a specific example of an improved behaviour may be - 'increasing Insight of the customer through seeking to ...
Posted in: High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 3: The key behaviours that drive high-performance contact centre sales people

Posted by Tony Hall on 24 April 2018
Part 3: The key behaviours that drive high-performance contact centre sales people
Since May 2013, many high performance B2B contact centre sales people have completed a Diamond Assessment. These people support their external sales teams providing customer service and both inbound and outbound sales. We have established that there are 7 key behaviours that drive these hi...
Posted in: High Performance Sales Sales Behaviours Initiatives Customer and Stakeholder Value Sales Relevance Sales Growth Cadence Mindset Sales Leadership   0 Comments

Recent Blog

Managing your Sales Pipeline - Why don't sales people use CRMs?

Posted by Ingrid Maynard on 10 July 2018
Managing your Sales Pipeline - Why don't sales people use CRMs?
CRM's.  They're an essential element to managing any sales team.  So why...
Posted in: CRM High Performance Sales Sales Behaviours Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

Part 1: Why do CRMs fail to deliver to the original objectives

Posted by Tony Hall on 3 July 2018
Part 1: Why do CRMs fail to deliver to the original objectives
Over the past few months we have spoken with twenty B2B companies that have a CRM in place (fr...
Posted in: CRM High Performance Sales Sales Behaviours Initiatives Sales Framework Sales Growth Cadence Mindset Sales Leadership   0 Comments

CRM - Where does it fit In for Financial Institutions

Posted by Paul Davenport on 26 June 2018
CRM - Where does it fit In for Financial Institutions
Everyday there seems to a new company or technology out there claiming to disrupt the financia...
Posted in: CRM Call Centre High Performance Sales Initiatives Sales Growth Cadence Mindset Sales Leadership   0 Comments

Improve your behaviours to improve your team

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